Privacy Policy

Privacy statement

This privacy statement applies to hotelvischio-osaka.com, owned and operated by Hotel Vischio Osaka by Granvia. This privacy statement describes how Hotel Vischio Osaka collects and uses personal information provide on the Hotel Vischio Osaka website (hotelvischio-osaka.com). It also describes the choices available to visitors to the website regarding Hotel Vischio Osaka’s use of personal information and how visitors can access and update this information. This privacy statement may be amended from time to time, so visit this page regularly to stay up to date.

Types of personal information collected

The types of personal information that Hotel Vischio Osaka collects include:

  • First name, last name, email address, phone number, and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date, and security code);
  • Guest stay information, including date of arrival and departure, special requests, observations about service preferences (including room preference, facilities, or any other services used);
  • Information provided by guests regarding marketing preferences or in the course of participating in surveys, contests, or promotional offers;

Whenever someone visits the Hotel Vischio Osaka website, even if no reservation is made, Hotel Vischio Osaka may collect certain information, such as IP address, browser being used, operating system being used, application version, language settings, and pages viewed. For visitors on mobile devices, Hotel Vischio Osaka may also collect data that identifies the mobile device being used, device-specific settings and characteristics, and latitude/longitude information. Whenever a reservation is made, the system registers the means and specific website from which the reservation was made. Any data that can be used to identify an individual is considered personal information, which is subject to this privacy statement.

Visitors to the website can always choose what personal information (if any) to provide to Hotel Vischio Osaka. However, deciding not to provide certain details may have an impact on some transactions with Hotel Vischio Osaka.

Reasons for collecting, using, and sharing personal information

  • Reservations: Hotel Vischio Osaka uses personal information to complete and manage online reservations.
  • Customer Service: Hotel Vischio Osaka uses personal information to provide customer service.
  • Guest Reviews: Hotel Vischio Osaka may use visitor contact information to invite visitors by email to write a guest review after staying at the hotel. This can help other travelers to select the most suitable accommodations.
  • Marketing Activities: Hotel Vischio Osaka also uses personal information for marketing activities, as permitted by law.
  • Other Communications: Hotel Vischio Osaka may also get in touch by email, mail, phone, or text, depending on the contact information provided. These contacts could be for a number of reasons:
    • Hotel Vischio Osaka may need to respond to and handle requests made.
    • If an online reservation has not been finalized, Hotel Vischio Osaka may email a reminder to continue the reservation. This additional service is useful because it allows visitors to continue a reservation without having to search for accommodations again or fill in the reservation details from scratch.
    • When using Hotel Vischio Osaka’s services, the hotel may send a questionnaire or an invitation to provide a review of the website experience.
  • Legal Purposes: In certain cases, Hotel Vischio Osaka may need to use personal information to handle and resolve legal disputes, for regulatory investigations, and for compliance.
  • Fraud Detection and Prevention: Hotel Vischio Osaka may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving Hotel Services: Finally, Hotel Vischio Osaka uses personal information for analytical purposes in order to improve hotel services, to enhance the user experience, and to improve the functionality and quality of Hotel Vischio Osaka’s online travel services.

Legal basis for processing personal information as described above

  • Contract Execution: The use of personal information may be necessary to execute guest contracts with Hotel Vischio Osaka. For example, if a visitor uses the hotel services to make an online reservation, Hotel Vischio Osaka uses the information to fulfill the obligation to complete and manage that reservation under the contract between the hotel and the guest.
  • Legitimate Interests: Hotel Vischio Osaka may use personal information for legitimate interests, such as providing the most appropriate content for the website, emails, and newsletters; to improve and promote hotel products, services, and website content; and for administrative, fraud detection, and legal purposes.
  • Consent: Hotel Vischio Osaka may seek consent to use personal information for certain direct marketing purposes. This consent can be withdrawn at any time by contacting Hotel Vischio Osaka at any of the addresses listed at the end of this Privacy Statement.

Retention of personal information

Hotel Vischio Osaka will retain personal information for as long as deemed necessary to provide services, comply with applicable laws (including those regarding document retention), resolve disputes, and otherwise as necessary to conduct hotel business. All retained personal information will be subject to this privacy statement.

Security procedures to safeguard personal data

In accordance with applicable data protection laws, Hotel Vischio Osaka observes reasonable procedures to prevent unauthorized access to and misuse of personal data. Hotel Vischio Osaka uses appropriate business systems and procedures to protect and safeguard provided personal data. Security procedures and technical and physical restrictions for accessing and using the personal data are also employed on Hotel Vischio Osaka’s servers. Only authorized personnel are permitted to access personal data in the course of their work.

Controlling personal information

Visitors always have the right to review the personal information Hotel Vischio Osaka retains. To request an overview of the personal data obtained, email Hotel Vischio Osaka at the email address provided below. Include “Request personal information” in the subject line of the email to speed the process up.
Visitors can also contact Hotel Vischio Osaka if the personal information is believed to be incorrect, if Hotel Vischio Osaka is no longer entitled to the use of the personal data, or for any other questions about how the personal information is used or about this Privacy Statement. Email or write to Hotel Vischio Osaka using the contact details below. Requests will be handled in accordance with applicable data protection laws.

Party responsible for processing personal data

Hotel Vischio Osaka, 2-4-10 Shibata, Kita-ku, Osaka, Japan 530-0012. For any suggestions or comments about this privacy statement, please send an email to .

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